Manual

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Viewing your invoices and downloading them as PDF

In the customer portal, the “Invoices” page gives you an overview of your invoices. You can locate any invoice in the table by date, invoice number or status and open and download it as a PDF with a single click.

Step by step

  1. In the menu on the left, open “Invoices”.
  2. You see the overview “Your invoices from the last 12 months.” with the columns “Date”, “Invoice Number”, “Status” and “Actions”.
  3. Find the invoice you need in the table:
    • Search the list using the table’s search field (for example by invoice number).
    • Sort the table by clicking a column heading such as “Date” or “Invoice Number”. By default, the most recent invoices appear at the top.
  4. In the invoice’s row, on the right under “Actions”, click the “PDF” button.
  5. The invoice opens as a PDF. From there you can view, save or print it.

Invoice overview in the customer portal with the columns Date, Invoice Number, Status and Actions, plus a “PDF” button in each row. The invoice overview with the columns “Date”, “Invoice Number”, “Status” and “Actions” and the “PDF” button for downloading.

Good to know

  • Time range: the overview shows your invoices from the last 12 months. Older invoices no longer appear in the list.
  • Invoice number: the sequential number under which an invoice is filed. It identifies the invoice uniquely – use it, for example, when contacting customer service.
  • Status: shows the processing state of an invoice. If the “Status” column is empty, there is no special status for that invoice.
  • If no invoices exist yet, the table is replaced by the note “No invoices available yet.”
  • The PDF opens directly: when you click “PDF”, the file is delivered to your browser and opened straight away; whether it appears in a new tab or is saved depends on your browser settings.

Frequently asked questions

Where do I find my invoices? In the menu on the left under “Invoices”. There you see the overview “Your invoices from the last 12 months.” with all available invoices.

How do I download an invoice as a PDF? In the row of the invoice you want, on the right under “Actions”, click the “PDF” button. The invoice opens as a PDF that you can save or print.

How do I find a specific invoice more quickly? Use the table’s search field to filter by invoice number or date, for example, or click a column heading to re-sort the list.

Why can I no longer see an older invoice? The overview only shows invoices from the last 12 months. If you need an older invoice, please contact customer service.

When opening an invoice I see “Invoice not found or not yet available.” – what does that mean? The PDF file could not be delivered at that moment. Please try again after a short while. If the message persists, No invoices visible / download problems will help you further.

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